News
29/09/2008 - Yorkshire company YourRail win at top Customer Service Awards
YourRail have assisted one of their clients, Chiltern Railways to pick up the coveted award for best use of technology in customer service at the National Customer Service Awards, held last Tuesday, for their work with Chiltern Railways providing Tickets by Text.
In picking up the award, they beat off stiff competition from Butlins Skyline, Contact Leeds and the Highways Agency.
This award recognises the development of technology which has directly improved customer service delivery and the adoption of the technology throughout the customer experience.
Neil Atkins, “Head of Business Development at YourRail said: “We are very pleased to be working with Chiltern Railways on such a technological innovation for the rail industry.
“And, to be recognised at this awards ceremony, which highlights the importance of the very best customer service in today’s business climate, shows that we are not only innovating, but that we are also giving the customer what they want.”
This isn’t the only award that YourRail have picked up this year, they also won the most Innovative Transport Project of the Year at the 2008 London Transport Awards.
Chiltern Railways, together with YourRail, have been supplying British rail passengers with tickets delivered to their mobile phones since January 2007. Passengers book their ticket online and then receive the ticket in the form of a barcode send by SMS to their mobile phone. The barcode is then scanned either on the train by staff using hand held scanners, or at the ticket gates. The project has been so successful that 95% of passengers would recommend text ticketing to a friend.
For more information or to book your tickets, visit www.chilternrailways.co.uk
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We enabled Chiltern Railways to be the first supplying mobile rail tickets